Thank you for your purchase from amirulramli.com. We want you to be satisfied with your order. Please read this policy carefully before making a purchase.
- Physical books
We accept return requests for physical books under the following conditions:
-The item was received in a damaged or defective condition
-The wrong item was delivered
-The item was not received within the stated delivery timeframe
Please note: We do not accept returns due to a change of mind once the order has been dispatched.
To be eligible for a return, the book must be unused, in its original condition, and in the original packaging.
- How to request a return
To initiate a return, please contact us within 7 days of receiving your order. Your request must include:
-Your full name and order number (Whatsapp us)
-A clear description of the issue
-Photos of the item and packaging (required for damaged or wrong items)
Requests submitted after 7 days of delivery will not be entertained.
- Refund process
Once your return request is reviewed and approved:
-A replacement copy will be sent at no additional cost, or
-A full refund will be issued to your original payment method within 5–10 business days
We will notify you by email once your refund has been processed.
- Return shipping
If a return is required:
-For items that are damaged or incorrectly sent — we will cover the return shipping cost
-For other approved cases — return shipping costs are the responsibility of the customer
Please use a trackable shipping method when returning items. We are not responsible for items lost in return transit.
- Non-returnable items
The following are not eligible for return or refund:
-Digital products (e-books, PDFs, downloadable content)
-Items that have been read, marked, or are not in their original condition
-Items returned without prior approval from us
-Orders where the delivery address provided was incorrect
- Late or missing refunds
If you have not received your refund after 10 business days, please:
-Check your bank account or e-wallet again
-Contact your bank or payment provider — processing times may vary
-If you have done the above and still have not received your refund, contact us at the email below
- Order cancellations
Orders may be cancelled before dispatch only. Once an order has been packed and handed to the courier, cancellations will not be accepted. To request a cancellation, contact us as soon as possible after placing your order.
Contact us
For all return, refund, or cancellation enquiries, please reach out to:
Amirul Ramli
Mental Kuat Centre, Melaka, Malaysia
Email: mentalkuatcentre@gmail.com
Whatsapp : 0126739904
Website: amirulramli.com
Response time: within 1–2 business days